We are a family-owned and operated, high-volume property and casualty Farmers Insurance agency committed to providing personalized service and trusted protection to our clients. Our fast-paced office thrives on teamwork, integrity, and a strong focus on customer care. We’re looking for a dependable and professional Front Desk Representative to be the welcoming face of our agency and help keep daily operations running smoothly.

Salary Range: $20.00 - $22.00 per hour

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Dental Insurance

Vision Insurance

• High school diploma or equivalent required; some college preferred.
• 1-3 years of front desk or administrative experience, preferably in an insurance, financial, or customer service setting.
• Friendly, professional demeanor with excellent communication and interpersonal skills.
• Strong multitasking skills and attention to detail in a fast-paced environment.
• Proficient with Microsoft Office (Word, Outlook, Excel); experience with agency management systems is a plus.
• Ability to work well independently and as part of a close-knit team.

Job Summary:

As the Front Desk Representative, you will be the first point of contact for clients and visitors. You will play a vital role in ensuring a positive client experience while supporting our agents and staff with essential administrative tasks.

Key Responsibilities:

• Greet clients and visitors warmly and professionally, creating a welcoming atmosphere.
• Manage a multi-line phone system, route calls appropriately, and respond to basic client inquiries.
• Handle high volumes of foot traffic, calls, and requests in a timely and organized manner.
• Assist with client check-ins, document collection, and appointment scheduling.
• Maintain an organized reception area and conference rooms.
• Process incoming and outgoing mail, deliveries, and office correspondence.
• Provide administrative support to agents, including scanning, and data entry.
• Ensure confidentiality and compliance with agency and insurance regulations.
• Assist with occasional special projects and office tasks as needed.

Mike and Marla Clinkenbeard – Farmers Insurance Agency is a dynamic, family-run insurance agency with over 45 years of trusted expertise. We proudly provide personalized coverage for auto, home, life, and business needs.

As a family-owned agency, we’re built on strong values, long-standing relationships, and a deep commitment to our community. Several of our dedicated team members have been with us for many years, contributing to our warm, experienced, and professional environment. Our top priority is delivering excellent service—helping clients feel confident and secure in their coverage, knowing their assets are protected. Whether you’re reviewing your current policy or exploring new options, we’re here to guide you every step of the way with clarity and care.

Join our thriving agency where professionalism, reliability, and customer satisfaction are at the heart of everything we do.