Michelle Broadwater Gappa Farmers Insurance
Licensed Customer Service Representative
Job Overview
Are you a highly organized, people-oriented professional who thrives in a fast-paced environment? The Michelle Broadwater Gappa Farmers Insurance Agency is looking for a licensed* Customer Service Representative to join our growing team! As the face and backbone of our office, you'll play a key role in maintaining smooth daily operations, supporting our agents, and ensuring our clients receive the exceptional service they deserve.
*An active Property and Casualty License is a plus, must be willing to obtain license before start date
Salary Range: $25,000.00 - $50,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Career Growth Opportunities
Hands on Training
Mon-Fri Schedule
Flexible Schedule
Parental Leave
Requirements
What Were Looking For
- Property & Casualty insurance license required to begin employment, and willingness to obtain a Life/Accident/Health insurance license within 60 days of employment start date.
- Previous experience in office management, administrative support, or insurance office operations.
- Excellent communication and customer service skills.
- Strong attention to detail and multitasking abilities.
- Proficiency in Microsoft Office and comfort learning new software systems.
- A proactive, dependable, and team-oriented attitude.
Responsibilities
What You'll Do
- Oversee daily office operations to ensure efficiency and productivity.
- Provide administrative support to agency staff, including managing schedules, processing paperwork, and maintaining client records.
- Assist with client communications answering phones, responding to emails, and ensuring prompt, professional follow-up.
- Manage billing, reporting, and compliance documentation.
- Help onboard new employees and support ongoing training efforts.
- Foster a positive and organized team environment.