Join Michele Hunley & Associates LLC, a dedicated insurance agency representing American Family Insurance, rooted in the vibrant community of Crawfordsville, Indiana. As a Client Services Representative, you'll find yourself at the heart of a team committed to providing top-notch service to our valued clients. Our office environment, located right in town, offers a warm and welcoming atmosphere where collaboration and client care are at the forefront of our everything we do. Your role will involve connecting with clients, understanding their diverse insurance needs, and offering personalized solutions that align with their life goals. If you are passionate about delivering exemplary customer experiences and eager to make a difference in a trusted local firm, this is your opportunity to join us and grow alongside a team that celebrates dedication and commitment. Come make an impact where it really counts, with Michele Hunley & Associates LLC!

Salary Range: $21.00 - $28.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

10 paid holidays per year

Paid Membership in Franciscan Working Well Clinic

Disability Insurance

Career Growth Opportunities

• Property, Casualty and Life Insurance Producer licenses (or the ability to obtain)
• At least five years of professional client service experience, insurance sales or related field
• Sales experience (no cold calling required). Outbound calling to past, current and future clients will be required.
• Customer-Centric: A demonstrated commitment to providing excellent customer service. Outgoing (we can teach you insurance, but we can't teach people skills)
• Demonstrated leadership
• Problem-Solving: Ability to assess client needs and provide practical solutions.
• Must be available to work 9:00 a.m. to 5:00 p.m. Monday through Thursday and 9:00 a.m. to 4:00 p.m. on Fridays.

• Flexibility, Ability to multi-task and organize constantly changing priorities
• Client Support; Excellent Client Services skills: Handle client inquiries, policy changes, billing issues and escalated service matters including claims handling at the agency level. Building rapport and relationships is critical.
• Detail Oriented: Maintaining accurate records and documentation handling.
• Develop leads: Quote insurance products for potential clients, evaluate client needs and help them determine the best risk management options.
• Strong work ethic and commitment to excellence in our role of making a difference in the lives of our clients and communities.