We are a family-owned and operated, high-volume property and casualty Farmers Insurance agency committed to providing personalized service and trusted protection to our clients. Our fast-paced office thrives on teamwork, integrity, and a strong focus on customer care. We’re looking for a dependable and professional Front Desk Representative to be the welcoming face of our agency and help keep daily operations running smoothly.

Salary Range: $20.00 - $22.00 per hour

Benefits

Hourly Base Salary Based on Experience

Hands on Training

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Dental Insurance

Vision Insurance

• High school diploma or equivalent required; some college preferred.
• 1-3 years of front desk or administrative experience, preferably in an insurance, financial, or customer service setting.
• Friendly, professional demeanor with excellent communication and interpersonal skills.
• Strong multitasking skills and attention to detail in a fast-paced environment.
• Proficient with Microsoft Office (Word, Outlook, Excel); experience with agency management systems is a plus.
• Ability to work well independently and as part of a close-knit team.

Job Summary:

As the Front Desk Representative, you will be the first point of contact for clients and visitors. You will play a vital role in ensuring a positive client experience while supporting our agents and staff with essential administrative tasks.

Key Responsibilities:

• Greet clients and visitors warmly and professionally, creating a welcoming atmosphere.
• Manage a multi-line phone system, route calls appropriately, and respond to basic client inquiries.
• Handle high volumes of foot traffic, calls, and requests in a timely and organized manner.
• Assist with client check-ins, document collection, and appointment scheduling.
• Maintain an organized reception area and conference rooms.
• Process incoming and outgoing mail, deliveries, and office correspondence.
• Provide administrative support to agents, including scanning, and data entry.
• Ensure confidentiality and compliance with agency and insurance regulations.
• Assist with occasional special projects and office tasks as needed.