The Commercial Lines Service Assistant is essential to providing the timely and personal service that MetzWood Insurance is known for. We are looking for a positive team-player to join our Commercial Insurance Department as a Service Assistant. This role supports our insurance advisors with the day-to-day tasks that help create a positive experience for our clients.

This full-time position will be primarily based in Chatham, Monday through Friday from 8 AM to 4:30 PM. 

Salary Range:

Benefits

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

• Experience effectively communicating with clients over phone, email, or in-person
• Ability to learn quickly, from understanding agency processes and procedures to adeptly utilizing our Agency Management Software system (Applied Epic)
• Eagerness to work in a team environment
• Superior multi-tasking and problem-solving skills, while maintaining exceptional attention to detail
• Proficiency in Microsoft Word, Excel, and Outlook
• Experience working in the Insurance industry is a bonus, but not required
• Excitement to positively impact our clients and join a dynamic, growing company!

• Fulfill client service requests, which can include tasks like processing endorsements, cancellations, or binder requests
• Assist with quotes for new clients and renewal policies
• Generate, format, and review new business and renewal proposals
• Provide administrative support to department members and efficiently accomplish additional tasks as necessary to support the success of the team
• Follow all necessary agency procedures and maintain high underwriting standards to best serve our clients
• Work collaboratively as a part of a team to fulfill the needs of our clients

MetzWood Insurance is an established fourth-generation insurance company that has served our community for over a century. Our reputation has been earned through our team’s commitment to service and high standards for our clients.