Matthew Hall Farmers Insurance
Customer Service Representative
Job Overview
Join The Hall Agency, a leading insurance agency dedicated to providing exceptional customer service. Located in the vibrant city of St. Charles, Missouri, our team takes pride in serving our community with integrity, reliability, and professionalism. As a Customer Service Representative, you will be the first point of contact for our policyholders, offering guidance, resolving inquiries, and ensuring their peace of mind. At The Hall Agency, we value the unique strengths each team member brings and foster a collaborative environment where growth and development are encouraged. If you are passionate about helping people, skilled at problem-solving, and eager to be part of a dedicated team, we invite you to apply and join us on this rewarding journey.
Salary Range: $18.00 - $20.00 per year
Benefits
Hourly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Requirements
Customer Focus: A strong dedication to providing exceptional service and exceeding client expectations.
Communication Skills: Excellent verbal and written communication abilities, with a keen attention to detail and a friendly demeanor.
Problem-Solving: Ability to think critically, analyze situations, and resolve issues in a timely and efficient manner.
Team Player: Collaborative mindset, willing to work together with colleagues and support team goals.
Adaptability: Flexibility to adapt to changing priorities and work well under pressure in a dynamic environment.
Professionalism: Maintain a high level of professionalism and integrity in all interactions with clients and colleagues.
Responsibilities
Client Communication: Respond to customer inquiries, provide information about insurance products, and assist with policy-related questions.
Issue Resolution: Address customer concerns and complaints in a professional and timely manner to ensure customer satisfaction.
Policy Administration: Process policy changes, updates, and other administrative tasks accurately and efficiently.
Documentation: Maintain accurate records of customer interactions and transactions for reference and compliance purposes.
Team Collaboration: Work closely with other team members to ensure a seamless customer experience and a supportive work environment.