Matt Elliott Farmers Insurance
Customer Service Representative
Job Overview
Join a team that cares about our customers and you! Matt Elliott Farmers Insurance in Forest Grove, Oregon, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Salary Range: $40,000.00 - $55,000.00 per year
Benefits
Annual Base Salary Based on Experience
Flexible Schedule
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Hands on Training
Requirements
A Property & Casualty insurance license is required. Or ability to obtain.
Bilingual, fluent in both English and Spanish is beneficial.
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Great Customer Service Skills.
Strong communication and negotiation skills.
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
Responsibilities
Process customer policy change requests.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Provide exceptional customer service and support.
Develop and maintain client relationships.
Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
Schedule appointments for sales staff to meet prospective customers.
Work independently and as part of a team.
Stay up-to-date on industry market trends and best practices.
Attend training and continuing education courses.
Handle customer renewals.