Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. 

No prior experience is necessary Apply for the position today by completing the form and completing the assessment.

Salary Range: $45,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Hands on Training

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Need to have or willing to obtain necessary insurance license's

Respond promptly to client inquiries via phone, email, or in person.

Process policy changes, endorsements, renewals, and cancellations.

Handle billing questions, payments, and proof-of-insurance requests.

Maintain client records accurately within agency management systems

Assist with claims reporting and follow-up communication with carriers.

Support producers by preparing quotes, renewal summaries, and policy reviews.

Schedule client appointments and help manage agent calendars.

Identify cross-sell or up-sell opportunities and refer to licensed producers.

Maintain compliance with all agency and carrier procedures.

Deliver an outstanding customer experience that builds retention and referrals.

Mason Crapo Farmers Insurance is an energetic and professional agency dedicated to protecting what matters most to our clients. Join our dynamic team and help us deliver top-tier insurance solutions with passion and precision. We foster a supportive environment where growth and client satisfaction are paramount. Explore a rewarding career with us!