Marker Insurance, located in the vibrant and diverse city of Hollywood, Florida, is on the lookout for an enthusiastic and committed Commercial Insurance Customer Service Representative (CSR) to join our team. As a vital part of our company, you will be engaging directly with our clients, offering them the highest level of personal service and insurance expertise they deserve. This is an excellent opportunity for someone who thrives in a dynamic, face-to-face business environment and is eager to cultivate relationships within our community. We pride ourselves on our supportive work culture and are committed to fostering a friendly and collaborative atmosphere where you can grow and excel. If you are passionate about providing exceptional service and enjoy working in a professional yet positive setting, we would love to hear from you.

Salary Range: $45,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Evenings Off

Vision Insurance

Dental Insurance

Experience: A minimum of 2 years' experience in commercial insurance and customer service roles is preferred.

Insurance Knowledge: Strong understanding of commercial insurance products and services is preferred..

Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and colleagues.

Problem-Solving: Ability to assess and resolve client issues efficiently and professionally.

Customer-Focused: A dedication to providing outstanding customer service and enhancing client satisfaction.

Organizational Skills: Strong organizational abilities to manage multiple client accounts and maintain accurate records.

Technological Proficiency: Familiarity with insurance software and CRM tools is advantageous.

Attention to Detail: Keen attention to detail to ensure accuracy in client interactions and documentation.

Client Interaction: Maintain excellent communication with commercial clients, promptly addressing their inquiries and concerns.

Policy Management: Assist clients in understanding their commercial insurance policies, ensuring they receive accurate and relevant information.

Issue Resolution: Collaboratively work with teams to solve customer issues efficiently, providing effective solutions for their insurance needs.

Record Keeping: Diligently maintain records of customer interactions, policy details, and transactions to ensure seamless service continuity.

Customer Loyalty: Foster strong relationships with clients by delivering exceptional service and personalized experiences.

Continuous Improvement: Regularly seek feedback from clients to improve the service delivery process and enhance client satisfaction.

Our Agency is located in Hollywood FL specializing in Property & Casualty insurance. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!