About Farmers Insurance

At Farmers Insurance, we're more than just the brand behind memorable commercials, we're a dedicated team committed to providing peace of mind through trusted protection and expert guidance. We support our customers during life's most important moments with compassion, clarity, and care. Our performance-driven culture values accountability, resilience, and continuous improvement. We embrace every challenge as an opportunity to grow, both as individuals and as a company. As a recognized equal opportunity employer, we are proud to support a diverse and inclusive workforce, offering comprehensive benefits, community involvement initiatives, and a deeply rooted culture of service.

Job Description

We're looking for a full-time Customer Service Representative to serve as the first point of contact in a local Farmers Insurance agency. In this vital support role, you'll assist clients with policy questions, handle incoming phone calls and emails, process service requests, and ensure a smooth and welcoming customer experience. While this position may involve some light sales activity or support, the primary focus is on delivering outstanding service, maintaining accurate records, and helping existing clients with their insurance needs. You'll be backed by a collaborative team and provided with training to help you thrive in the role.

Why Farmers?

• Full-time position with consistent schedule and responsibilities
• Supportive team environment with on-the-job training
• Opportunity to grow within the agency
• Competitive compensation based on experience
• A chance to make a difference in peoples lives every day

Salary Range: $30,000.00 - $40,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Customer service experience (insurance office or similar environment preferred, but not required).
• Strong communication skills (both verbal and written) with a professional and friendly demeanor.
• Detail-oriented, organized, and comfortable with managing multiple tasks.
• Proficient in using email, phone systems, and basic computer applications.
• Must be dependable, responsive, and committed to providing excellent service.
• Ability to maintain confidentiality and demonstrate strong ethical standards.
• High school diploma or equivalent required.
• Property & Casualty license is a plus, but not required; willingness to obtain if needed is appreciated.

• Answer incoming phone calls and respond to emails in a professional and friendly manner.
• Provide prompt, courteous support to clients regarding billing, coverage, documents, and policy changes.
• Help customers understand their insurance options and assist with routine questions or concerns.
• Process policy updates, payments, endorsements, and claims information accurately and efficiently.
• Follow up on outstanding client requests and ensure timely resolution of issues.
• Maintain and update client records and agency systems with attention to detail.
• Assist the agent and sales team with administrative support and occasional sales-related tasks.
• Foster strong relationships with clients to support retention and satisfaction.
• Stay current on product knowledge and agency procedures through ongoing training.

As a Agency Owner for Farmers Insurance, everything we do is guided by our vision and goals. These shared beliefs give us a clear sense of purpose: to support and empower the Farmers agency owners in our District. We're always looking for driven individuals interested in becoming agency owners, producers, or agency staff—and we provide all the necessary training to help you succeed. I believe that when we stay aligned with our vision and commit to our goals, success naturally follows. Learn more about what it means to join my District and the Farmers family today.

Our district staff is dedicated to equipping all agencies with the necessary tools and fostering a collaborative network to facilitate the exchange of business plan ideas.

We are proud of the strong community we have built and invite you to join us in furthering its growth and success.

If you are a talented individual with an entrepreneurial spirit, I will work with you as your business coach to help you set your goals, and help you along your agency ownership journey. I serve in this capacity for other agency owners and help support and coach them as they build customized business plans. I understand that starting your own business can be intimidating. Farmers® and I have tools and resources to help you grow your business, including award-winning training at the University of Farmers®, financial support options and a nationally recognized brand.