Customer Sales and Service Representative Farmers Insurance

Join our Farmers Insurance team as a Customer sales & Service Representative, where you'll be the first point of contact for our valued clients. You'll handle inquiries, resolve policy questions, and provide guidance on coverage options, all while delivering the exceptional service Farmers is known for.

In this role, you'll:

Assist customers with policy questions, billing, and coverage details

Support agency growth by cross-selling additional lines of insurance

Help drive retention through outstanding service and proactive communication

Collaborate with the agent and team to meet customer needs and agency goals

If you're a strong communicator with a passion for helping others and growing professionally, this is your opportunity to thrive with a trusted brand.

Salary Range: $23.00 - $24.00 per hour

Benefits

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

• Must be P&C or Personal Lines Licensed (OR become within 90 days of hire)
• Business Results: Able to meet individual performance metrics and goals. Multi-tasking: Able to successfully juggle multiple priorities at any given time.
• Attention to Detail: Maintain accurate and descriptive accounts of all customer interactions
• Job Knowledge: Understand basic product, billing, underwriting, and processing guidelines.
• Teamwork: Accept feedback when offered and work well with others.
• Problem solving: Able to research and identify timely solutions to customer-related problems.

• Determine customer requirements and expectations in order to help the customer identify specific products and solutions
• Review renewal business and identify appropriate follow-up action based on degree of change, process any simple policy changes, issue all certificates of insurance as needed
• Block off schedule for Cross-sell/up-sell products to existing customers
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Assist with the annual review process by contacting customers and preparing personalized customer coverage recommendations based on customers needs. Work with the Agent and Producer on scheduling FFRs/eFFRs/Renewal Reviews

Farmers Insurance is a leading provider of insurance products and services in the United States, offering a wide range of coverage options, including auto, home, renters, life, business, and specialty insurance. Founded in 1928, we have grown to become one of the largest and most trusted names in the insurance industry.

We are known for our commitment to personalized customer service and helping individuals, families, and businesses find the right insurance solutions to protect what matters most. With a network of over 48,000 agents, Farmers provides customers with expert advice and tailored policies to suit their unique needs.

Farmers Insurance provides a strong support system for its employees and agents. With ongoing training, mentorship programs, and professional development opportunities, you can grow your career and advance within the company. Whether you're new to the insurance industry or have experience, Farmers offers the tools to help you succeed. Insurance is all about protecting people and their assets, which means you’ll be making a tangible difference in the lives of others. Whether helping customers secure their homes or businesses, or guiding them through life insurance decisions, your work will have a meaningful impact on their peace of mind.

Farmers Insurance is deeply involved in community initiatives, philanthropic efforts, and sustainability programs. Working at Farmers means you could be part of a company that gives back and is committed to making a positive impact on the world around us.