Are you ready to lead a team of dedicated automotive professionals and drive the success of a thriving service department? Mark Porter Auto Group in beautiful Ashland, Kentucky, is looking for a dynamic and experienced Service Manager to join our family. We're not just a dealership; we're a community-focused group committed to providing exceptional vehicle care and building lasting relationships with our customers. As our Service Manager, you'll be at the heart of our operations, leading our talented technicians and service advisors. You'll have the opportunity to shape the customer experience, implement innovative service strategies, and foster a culture of excellence and continuous improvement. If you have a passion for cars, a knack for leadership, and a desire to make a real impact, we invite you to explore this exciting opportunity with us. Come be a part of a team that values your expertise and supports your growth!

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Proven track record of leading and motivating service teams.

Strong understanding of automotive repair processes and diagnostics.

Excellent customer service and communication skills.

Proficiency with dealership management systems (DMS) and relevant software.

Valid driver's license.

Oversee all daily operations of the service department, ensuring efficiency and high-quality work.

Lead, mentor, and develop the service team, fostering a positive and productive work environment.

Manage customer relations, ensuring a consistently excellent service experience from drop-off to pick-up.

Develop and implement strategies to increase service revenue and customer retention.

Maintain accurate records of all service activities, including warranties, repairs, and customer information.

Ensure compliance with all company policies, safety standards, and manufacturer guidelines.

Control inventory of parts and supplies, managing orders and minimizing waste.

Mark Porter Auto Group is the premier automotive home in Southern OH & WV. We offer a vast selection of new & used vehicles from top brands, paired with exceptional customer service, expert financing, and certified care. Join our family of satisfied drivers and accelerate your career!