Join the team at Mark Porter Auto Group, where we strive to deliver excellence and build lasting relationships with our customers. Located in Ashland, Kentucky, we are seeking a dynamic Parts Counterperson to be a pivotal member of our Customer Service team. As a key player at the parts counter, you will assist customers with finding the right automotive parts and accessories for their needs. Your inviting nature and positive attitude will contribute to the friendly atmosphere our customers expect and cherish. We are looking for someone who is eager to enhance customer satisfaction by providing exceptional service and support. If you are passionate about the automotive industry and enjoy interacting with people, this role could be the perfect fit for you. Embrace the opportunity to join a revered organization with a focus on quality and customer satisfaction. Mark Porter Auto Group welcomes you to apply and become a part of our esteemed family.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Experience: Prior experience in automotive parts sales or a related field is preferred.

Communication Skills: Excellent verbal and written communication skills are essential.

Customer-Oriented: A genuine passion for delivering outstanding customer service and fostering relationships.

Product Knowledge: Strong understanding of automotive parts and components, including inventory management.

Team Collaboration: Ability to work effectively with a team, supporting colleagues to meet customer needs.

Detail-Oriented: Strong attention to detail to ensure accurate handling of orders and inventory records.

Problem-Solving: Ability to quickly assess customer issues and provide effective solutions.

Physical Requirements: Capability to stand for extended periods, often lifting up to 50 pounds.

Customer Service: Provide excellent customer service by assisting both retail and mechanic customers with their parts needs.

Inventory Management: Track and maintain inventory levels, ensuring parts are accurately labeled, stocked, and organized.

Order Fulfillment: Accurately process and fulfill parts orders, ensuring timely delivery and customer satisfaction.

Sales Assistance: Provide recommendations and advice on parts and accessories to boost sales and enhance customer service experiences.

Vendor Relations: Establish and maintain positive relationships with vendors to secure parts availability and competitive pricing.

Problem Resolution: Effectively address and resolve customer queries, issues, and complaints regarding parts and services.

Mark Porter Auto Group is the premier automotive home in Southern OH & WV. We offer a vast selection of new & used vehicles from top brands, paired with exceptional customer service, expert financing, and certified care. Join our family of satisfied drivers and accelerate your career!