Join Mark Porter Auto Group, a reputable name in the automotive industry, as a Service Writer in Jackson, Ohio. We are dedicated to providing top-notch auto services and are looking for a positive and inviting individual to join our team. As a Service Writer, you will play a crucial role in ensuring our customers have a seamless and satisfying experience with our services. In this non-remote position, you will be the vital link between our customers and the technicians, ensuring transparency and understanding in every service transaction. Your expertise will help guide our clients through their service needs, ensuring that they depart with confidence in both our service and their vehicles.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Education: High school diploma or equivalent is required; additional training or certification in automotive services is a plus.

Experience: Proven experience in an automotive service environment or a similar customer service role is preferred.

Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members.

Technical Knowledge: Basic understanding of automotive repair and maintenance processes.

Organizational Skills: Exceptional organizational abilities to manage multiple tasks and ensure timely service delivery.

Customer Service: A positive attitude and a commitment to providing excellent customer service.

Problem-Solving: Ability to diagnose customer needs and propose appropriate service options.

Teamwork: Ability to work collaboratively with a team to achieve common goals.

Computer Skills: Proficiency in using standard office software and automotive diagnostic tools.

Customer Interaction: Greet customers promptly and courteously, understanding their service needs and documenting them accurately.

Service Scheduling: Efficiently coordinate service appointments, ensuring optimal use of workshop capacity.

Estimation and Billing: Accurately prepare cost estimates, ensuring transparency with customers, and process billing efficiently.

Communication: Serve as the conduit between customers and technicians, conveying detailed and precise job information both verbally and in writing.

Order Management: Oversee the inventory and order parts as necessary, maintaining a seamless workflow within the service department.

Follow-Up: Conduct post-service follow-ups to ensure customer satisfaction and address any further queries or concerns.