Mark Porter Auto Group invites dynamic and customer-focused individuals to join our team as a Service Writer. Based in Jackson, Ohio, we take immense pride in offering unparalleled customer service in the automotive industry. As a Service Writer, you will play an integral role in our service department, ensuring a seamless and positive experience for our customers. With a vibrant work environment and a commitment to professional growth, we offer a space where your skills and dedication are not only recognized but also celebrated.

If you're passionate about delivering excellent service and are eager to be a pivotal part of a community-centric organization, then Mark Porter Auto Group is the perfect place for you. We value your contribution and strive to foster an inviting atmosphere that inspires motivation and continuous improvement. Come and be a part of a team that sees every challenge as an opportunity for success!

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Education: High school diploma or equivalent is required. A degree in automotive technology or a related field is a plus.

Experience: Previous experience as a service writer or in a similar customer service role in the automotive industry is preferred.

Communication Skills: Exceptional verbal and written communication skills to effectively interact with customers and team members.

Organizational Skills: Strong organizational abilities to manage multiple tasks and priorities efficiently.

Technical Knowledge: Basic understanding of automotive systems and repair processes is highly desirable.

Customer Service: A proven commitment to providing a high level of customer service and satisfaction.

Problem-Solving: Strong problem-solving skills to address customer concerns and issues promptly.

Flexible Schedule: Ability to work a flexible schedule, including weekends and evenings, if required.

Team Player: Excellent ability to collaborate and work as part of a team.

Proficient with Computer Systems: Comfortable using automotive service software and other technology necessary for the role.

Client Interaction: Greet and assist customers upon their arrival, ensuring a positive and welcoming experience.

Service Coordination: Schedule service appointments, ensuring timely communication with both customers and service technicians.

Estimate Preparation: Provide detailed and accurate cost estimates for service repairs and maintenance tasks.

Order Management: Coordinate the ordering and receipt of parts necessary for vehicle repairs.

Record Maintenance: Maintain accurate records of service work and customer interactions in the company's database.

Communication: Act as a liaison between customers and service technicians, conveying information and updates about repair status.

Mark Porter Auto Group is the premier automotive home in Southern OH & WV. We offer a vast selection of new & used vehicles from top brands, paired with exceptional customer service, expert financing, and certified care. Join our family of satisfied drivers and accelerate your career!