Join Mark Porter Auto Group, a reputable auto dealership located in Pomeroy, Ohio, where we prioritize customer service and satisfaction above all else. Our team at the BDC (Business Development Center) Representative plays a crucial role in ensuring seamless communication and assistance for potential and existing customers.

As a BDC Representative, you'll be the friendly voice that greets customers over the phone, providing them with information about our services, scheduling appointments, and addressing any inquiries they may have. We pride ourselves on our commitment to excellence and our dedication to creating a positive customer experience.

If you're someone who thrives in a fast-paced environment, enjoys interacting with customers, and desires to be part of a team that values professionalism and integrity, Mark Porter Auto Group is the place for you. Take the opportunity to be an essential part of our customer service team and build relationships that last. Apply now!

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Customer Service Experience: Prior experience in a customer service role is preferred to excel in this position.

Communication Skills: Strong verbal and written communication abilities to engage with customers effectively and professionally.

Detail-Oriented: Ability to pay close attention to detail when managing customer information and scheduling appointments.

Positive Attitude: A friendly and welcoming demeanor to provide a warm and inviting experience for customers interacting with the dealership.

Adaptability: Willingness to work in a fast-paced environment, multitasking effectively and prioritizing customer needs.

Team Player: Collaborative mindset to work harmoniously with colleagues and contribute to a supportive work environment.

Customer Interaction: Communicate with customers via phone, email, and in-person, addressing inquiries, scheduling appointments, and providing information about our services.

Lead Management: Manage and prioritize customer leads effectively, ensuring timely follow-up and resolution of any issues.

Customer Satisfaction: Strive to exceed customer expectations by delivering personalized assistance and support throughout their interactions with the dealership.

Data Entry: Accurately enter and maintain customer information in the dealership's database to facilitate efficient communication and record-keeping.

Team Collaboration: Work closely with other team members to coordinate customer interactions, maximize efficiency, and enhance the overall customer experience.

Process Improvement: Identify opportunities for streamlining processes and enhancing customer service to drive continuous improvement and elevate the customer experience.