COME JOIN OUR AWARD WINNING TEAM!

Come join the Mark Jameson Allstate Agency where we are dedicated to providing our sales team with all the right tools, support, and training to help our employees reach maximum potential!

Our well known, award winning, and the largest in the state of TX Allstate Agency has been recognized many times for our high performance sales team and world-class customer service. If you enjoy the Property & Casualty Insurance Industry and are looking for the resources and fast paced team to help increase your success, then this might be the opportunity for you!

We currently have an amazing opportunity in our service department! We are looking to hire, bilingual, experienced customer service “SUPER STARS"! We are seeking individuals who have experience in the P&C Insurance industry and are ready to help our clients with auto, home, life, renters insurance & more.

As a Remote Bilingual Customer Service Representative, you will be the first point of contact for the agency. You will be answering the phones, helping with tasks such as applying payments, answering billing questions, making policy changes, assisting with the claims process, and helping our sales team to ensure we provide world class service to our clients.

Remote candidates must have a valid P&C Insurance License AND a minimum 2 years’ experience selling Property & Casualty Insurance, preferably in a captive agency setting in order to be considered. Only candidates meeting these minimum requirements will be contacted. 

Salary Range: $45,000.00 - $75,000.00 per year

Benefits

• Competitive pay plan including base + commission opportunities!
• Comprehensive benefit plan including medical, dental, vision, and supplemental insurance options
• Generous PTO plan
• 401(k) with match
• On the job training with lots of opportunities for career development
• Hands on training and coaching program
• Fun and friendly work environment

• Currently have, a valid Property & Casualty Insurance License *Required*
• Have a minimum 2 years P&C Industry Experience *Required*
• Have a minimum 2 years Customer Service Experience *Required*
• Previous Allstate experience highly preferred
• Have a proven track record of dependability & reliability – showing up to work as scheduled, on time.
• Desire to want to help educate others on insurance – how and why it’s important to have the proper coverage
• Have an upbeat, positive and enthusiastic attitude.
• Great self-starter with a sense of urgency.
• Create relationships from a cold start and be able to handle customer rejection.
• Have the ability to answer prospective client's questions efficiently and effectively.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Bilingual (Spanish/English) fluency preferred

• Answer phones and greet walk in clients with a polite and professional manner
• Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
• Assist the sales team to ensure a seamless and positive customer experience.
• Have an upbeat, positive and enthusiastic attitude
• Ask each customer for referrals and recommendations
• Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
• Maintain client relationships with follow up phone calls.
• Schedule appointments for sales staff to meet prospective customers
• Manage and maintain a positive office environment and perform any other office related tasks

At Mark Jameson Allstate we have 4 convenient locations throughout the DFW Metroplex. We take pride in our friendly staff and can assist with the following specialties including Auto Insurance, Home Insurance, Motorcycle Insurance, Boat Insurance and Financial Services including 401K rollovers. Since our doors opened in 2000, we have grown to become the largest Allstate Insurance Agency in Texas. We have also accumulated Allstates highest honors including the most coveted award, Chairmans Inner Circle. Serving insurance protection to almost 8,000 households we value our client relationships and look forward to continued success.