Marcelo Perez State Farm Insurance
Customer Service Representative
Job Overview
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Salary Range: $30,000.00 - $50,000.00 per year
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Work from Home
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Flexible Schedule
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- A Property & Casualty license is preferred but will train good individual.
- Professional phone etiquette.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Be able to obtain or currently possess a Property & Casualty insurance license.
- Strong work ethic and leadership skills.
- Strong communication skills, both oral and written.
- Bilingual, fluent in both English and Spanish is beneficial.
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Maintain knowledge of new products.
- Provide exceptional customer service.