Please Note: Must be able to speak/understand/read/write in English and at minimum speak/understand Spanish fluently as well as be able to commit in-person 8:30-5:30 M-F at our Kent office location.

Welcome to MacVicar Insurance Agency, where our steadfast commitment to excellence and community connection remains unmatched. Located in the vibrant heart of Kent, Washington, we are seeking an enthusiastic Customer Service Specialist to join our dedicated team in a non-remote capacity. This role is ideal for those who thrive in face-to-face interactions and value collaborative office dynamics. As a Customer Service Specialist at MacVicar Insurance Agency, you will be the cornerstone of client interactions, offering personalized support and nurturing lasting relationships. Our agency prides itself on not only selling insurance but also ensuring that every client feels valued and understood. Your positive attitude and expertise in insurance will play a pivotal role in enhancing our clients' experience and ensuring their satisfaction. MacVicar Insurance Agency offers a supportive and growth-focused environment where your contributions are appreciated and celebrated. Join us and be a part of a community that prioritizes service and excellence. We look forward to welcoming you on our team!

Salary Range: $42,500.00 - $60,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Evenings Off

Weekends Off

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

401k

Commission

Career Growth Opportunities

Hands on Training

Language: Must be able to speak/understand/read/write in English and at minimum speak/understand Spanish fluently.

Full-time 40 Hours M-F 8:30AM-5:30PM

In-person at our Kent location

Reliable Transportation

Licensing: Possession of a WA state insurance license is highly desirable but not required.

Experience: A minimum of 1 year in customer service or a similar sales role is recommended but not required.

Communication Skills: Excellent verbal communication and interpersonal skills are essential.

Customer Focused: A solid commitment to providing a superb customer experience and meeting customer needs.

Problem-Solving: Strong ability to independently solve problems and handle objections on the spot.

Organizational Skills: Proficient in managing time effectively and prioritizing tasks.

Team Collaboration: Ability to work well with others in a supportive and cooperative environment.

Client Interaction: Actively engage with clients to understand their insurance needs and provide tailored solutions.

Policy Management: Process policy renewals, cancellations, and reinstatements while ensuring compliance with company guidelines.

Inquiry Resolution: Address customer inquiries, resolving issues effectively and providing accurate information regarding their policies.

Documentation: Maintain accurate and up-to-date records of customer interactions, transactions, and feedback within the company database.

Collaboration: Work closely with sales agents to facilitate smooth processing of new sales and customer requests.

Continuous Learning: Stay informed about the latest insurance products and regulatory guidelines to provide the best service to clients.

Feedback Management: Gather customer feedback to help improve service delivery and report concerns to the relevant departments.

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.