Great opportunity to work with a great company! Our success is due to the success of our team. We offer professional development and an easy-going team environment. The role of Commercial Lines Customer Service Representative is crucial to the success of our agency. The focus is to perform the essential function of aiding our business clients with their service needs. Specific service and marketing responsibilities are required in this position to make certain we grow and retain our customer base. We are committed to maintaining high delivery standards and focus on quality.

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

• Property & Casualty licensed required
• Excellent interpersonal and relationship building abilities
• Confident, self-starter who works well independently
• Proficiency to multi-task, follow-thru and follow-up
• Strong oral and written communication skills
• Proven experience in an insurance commercial service role
• Willingness to learn, be intuitive, resourceful and coachable

• Build relationships with client and carriers
• Day to day account management of assigned client accounts
• Deliver certificates of insurance in a timely and efficient fashion
• Perform quality control and review applications, endorsements and policies for accuracy
• Maintain and update files in our account management system
• Troubleshoot billing or payment issues
• Prepare and maintain reports as required by management
• Correspond and maintain contact with advisors regarding new and renewal business

MacDonald & Pangione was founded in 1958 by Robert H. Pangione and Francis J. MacDonald. The agency continues to offer multiple insurance carrier's and their products and has grown to four locations under Robert's son, Michael S Pangione, President. We have worked hard the past 61 years in maintaining one of the finest and respected agencies in Massachusetts. We attribute our growth to competitive prices and knowledge of the insurance business, combined with an emphasis on service and friendliness. We maintain a sincere interest in our home and neighboring communities and people and their problems. MacDonald & Pangione Insurance can issue and place business in most New England states and offers multiple carrier's/partners to create a customized insurance program for almost every need. Our independent agency can help you find the best product and value on auto, home, business, and more.