MR Agency LLC
Full-Time Licensed Customer Service Representative
Job Overview
Join MR Agency LLC, a leading Allstate Insurance Agency dedicated to delivering exceptional support to our clients in New York. At MR Agency LLC, we value the personal touch and believe that every interaction is an opportunity to build lasting relationships. We are a close-knit team that prioritizes collaboration, growth, and providing top-tier customer service with a smile.
Salary Range: $40,000.00 - $60,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Evenings Off
Flexible Schedule
Requirements
Customer Service Experience: Previous insurance experience in customer service is preferred.
Communication Skills: Excellent verbal and written communication skills, with a focus on clarity and professionalism.
Problem-Solving Abilities: Strong ability to analyze situations, identify issues, and propose effective solutions.
Interpersonal Skills: Ability to build rapport with customers while fostering positive relationships.
Punctuality: Consistent attendance and reliability, with a commitment to meeting work schedules and deadlines.
Detail-Oriented: Strong attention to detail and accuracy in all aspects of job tasks.
Sales: Cross sell existing customers, as needed
Personal Lines License Preferred
Responsibilities
Client Interaction: Engage with customers in a professional and friendly manner to address their inquiries and provide solutions.
Issue Resolution: Resolve customer concerns efficiently and effectively, ensuring a positive experience for all clients.
Product Knowledge: Demonstrate a deep understanding of our services and products to assist customers accurately.
Record Keeping: Maintain detailed records of customer interactions and transactions for future reference.
Feedback Collection: Gather feedback from customers to improve services and enhance their overall experience with our company.