Welcome to MMA Insurance, where we pride ourselves on offering personalized and comprehensive insurance solutions with a human touch. Nestled in the heart of Pickerington, Ohio, we're searching for a dedicated Insurance Customer Service Representative to join our dynamic team onsite. At MMA Insurance, your role will be pivotal in ensuring our clients enjoy an outstanding customer experience. You'll be at the forefront of our commitment to excellence, assisting customers with their needs, resolving inquiries, and providing insights to ensure optimal client satisfaction. We're a company that values each team member's contribution and actively fosters a supportive and collaborative environment. If you're passionate about customer service and eager to make a real difference in a warm and inviting work setting, your journey with MMA Insurance begins here. Apply now and be part of our vibrant team!

Salary Range: $40,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Evenings Off

Retirement Plan

Career Growth Opportunities

Tuition Reimbursement

Hands on Training

Paid Time Off (PTO)

Education: A high school diploma or equivalent is required.

Experience: Prior experience in customer service or insurance is preferred but not mandatory.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Strong problem-solving and conflict-resolution skills are important.

Customer Orientation: A customer-focused approach and a passion for serving clients is necessary.

Adaptability: The ability to handle a fast-paced environment and manage several tasks simultaneously.

Tech-Savvy: Familiarity with office software such as Microsoft Office Suite.

Interpersonal Skills: Strong ability to build rapport with customers and colleagues.

Customer Assistance: Serve as the primary point of contact for clients, addressing inquiries and assisting with their insurance needs.

Problem Resolution: Effectively solve customer issues by collaborating with other departments and ensuring timely resolutions.

Policy Management: Help clients with policy modifications, renewals, and payments while ensuring thorough understanding and satisfaction.

Documentation: Maintain accurate records of client interactions, transactions, and feedback.

Relationship Building: Develop and maintain positive relationships with customers to encourage loyalty and retention.

Product Knowledge: Stay informed about various insurance products and services offered by MMA Insurance.

MMA Insurance is a dynamic leader in the insurance industry, committed to protecting what matters most. We foster an energetic, professional environment where innovation thrives and careers flourish. Join us to make a real impact and grow with a forward-thinking team dedicated to excellence.