An Insurance Customer Service Representative assists clients with insurance policies, billing questions, claims support, policy updates, and general account inquiries. This role requires strong communication skills, attention to detail, and the ability to provide excellent customer support while maintaining compliance with insurance regulations and company policies. Sales

Salary Range: $18.00 per hour

Benefits

Hourly Base Salary + Commission

Career Growth Opportunities

Mon-Fri Schedule

• Strong verbal and written communication skills
• Excellent problem-solving and organizational abilities
• Proficiency with computer systems and customer management software
• Ability to multitask and work in a fast-paced environment
• Professional and empathetic customer service approach

• Answer customer questions regarding insurance policies, coverage, premiums, and claims
• Assist clients with policy changes, renewals, cancellations, and updates
• Process payments and handle billing inquiries
• Support customers during the claims process by providing information and documentation guidance
• Maintain accurate customer records in company systems
• Resolve customer complaints professionally and efficiently
• Communicate with underwriters, agents, and claims departments as needed
• Follow insurance regulations and company procedures
• Meet customer service performance goals and response times

Lori Andelson Freilich is a distinguished insurance agency dedicated to providing comprehensive and personalized insurance solutions. As a trusted advisor, we are committed to safeguarding the assets and futures of individuals, families, and businesses within our community. Our agency prides itself on offering a wide range of insurance products, including auto, home, life, and business insurance, all tailored to meet the unique needs of our clients.

Our culture is built on a foundation of professionalism, expertise, and a genuine passion for client success. We foster an energetic and collaborative environment where every team member is empowered to deliver exceptional service and build lasting relationships. At Lori Andelson Freilich, we believe in proactive support, clear communication, and a solutions-oriented approach. If you are a driven individual seeking to make a meaningful impact in the insurance industry and contribute to a team that values integrity and client well-being, explore the rewarding career opportunities available with Lori Andelson Freilich and help us build a more secure future for our clients.

Lori Andelson Freilich isn't just an insurance agency; it's a dynamic hub of dedicated professionals committed to safeguarding futures. We're on a mission to provide unparalleled insurance solutions with energy, integrity, and a client-first approach that sets us apart in the insurance industry.

Why join our thriving team? At Lori Andelson Freilich, we foster a professional yet energetic environment where innovation meets a deep understanding of our clients' needs. You'll be empowered to:

If you're looking for a place to energize your career and professionally excel, come be a part of the Lori Andelson Freilich difference. Join a team that's building brighter futures, one policyholder at a time!