At Loaiza Agency, we’re not just another insurance office—we’re a high-performing, award-winning team with a mission to protect families, support communities, and grow together. Since 2013, we've delivered expert guidance with a personal touch across Rhode Island, Massachusetts, and Connecticut. We’re proud to be a bilingual, family-oriented agency that puts people first—our clients and our team. With a supportive, energetic culture and a shared drive for excellence, we’ve built a workplace where professionals thrive, feel valued, and have fun doing meaningful work.

We’re hiring an Insurance Customer Service Representative to be the face and heartbeat of our agency. In this critical role, you’ll be the first point of contact for clients, underwriters, and partners—helping them with everything from policy questions to claims processing. You’ll work in a fast-paced, growth-focused environment where your attention to detail, organizational skills, and friendly demeanor will shine. Whether you’re in-office, remote, or hybrid, we offer flexibility, a strong support system, and a clear path for advancement—including opportunities to move into sales, commercial, life & health, or financial advising roles.

• Base Pay: $42,000–$45,000 (depending on experience)
• Bonuses: Monthly and annual opportunities tied to team success
• Benefits: SIMPLE retirement plan, supplemental benefits, and team profit-sharing
• Flexibility: Work remotely, in-office, or hybrid to suit your lifestyle
• Career Growth: Weekly coaching, training, and a clear path for promotion

Ready to join a team where you’re supported, celebrated, and set up to grow? Apply today!

Salary Range: $42,000.00 - $45,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Weekends Off

• Fluent in both English and Spanish
• Excellent Client Service: Friendly, professional communication with clients and carriers
• Organizational Skills: Able to manage multiple priorities, schedules, and systems
• Tech Proficiency: Confident in Microsoft Office; quick to learn industry-specific tools
• Detail-Oriented: Accurate with records, emails, and client information
• Team Player: Reliable, punctual, and committed to shared goals
• Adaptable & Proactive: Stays calm under pressure and takes initiative without handholding
• Professionalism & Discretion: Maintains confidentiality and represents the agency with integrity

• Be the welcoming point of contact for in-office clients and phone inquiries
• Retain existing clients through attentive follow-up and excellent service
• Manage policy renewals and maintain client records accurately
• Assist with claim reporting and policy documentation
• Solve problems efficiently and escalate issues when needed
• Keep office communication lines clear, timely, and professional

The Loaiza Agency is a young, energetic, creative and committed business. We help people with all of their insurance needs, giving each and every customer the care and protection they look for in the trusted and experienced company that is Allstate. Through information and education, we tailor our services and products to meet our customers private or business insurance needs, giving them peace of mind in life's tribulations, so they can enjoy life to the fullest. Our outreach also goes to breach the language needs of our customers, consolidating the great trust we seek to earn, every day, from our wonderful customers. At our agency, aside from English, we can already accommodate our customers in the languages of Spanish and Portuguese. Our values also lie within our community. As an agency on the ground, we feel, listen and acknowledge the strength and energy of our local community. We want to be entrenched in every aspect of the lives of the private citizens and businesses that surround us and make up the fabric of our community, which we strongly believe in. As such we keep and project an active participating agenda of activities in diverse areas of interests, harnessed to causes than enhance the qualities or promote the bettering of our town. This year alone, our very first full year in force, we projected to undertake a Toy Drive & Motorcycle Run, following a Pet Event, Participate in a Boat Show, Car show, Homeowners/Realtors Event and a Commercial Event. Many of these events will be in partnership with other businesses and/or organizations, to further strengthen the potential and depth of our events and the good they can do for our community. Our inaugural event took place last December, on Christmas Eve, when we partnered with the Smith Hill Community Development Corporation, right next door to us, to bring Christmas happiness to close to thirty children and youths, by purchasing presents for them, of their choice. An event that filled us with joy and pride in our community. We are kicked off our yearly events with a Motorcycle Run that will took place in late Spring/early Summer. We feel that being part of the community deserves our attention and commitment. We sincerely hope that coming together as a community, private citizens and business owners and business leaders, supporting local and/or national organizations continue the great job they are doing in helping our youth in trouble find a new path and purpose for their lives.