Welcome to Lee Insurance Solutions, where we believe in providing exceptional customer service while fostering a supportive and engaging work environment. As an Insurance Customer Service Representative, you will be the first point of contact for our valued clients in Mesa, Arizona, and beyond. Your passion for helping others will shine as you guide clients through their insurance needs, ensuring they feel understood and valued. At Lee Insurance Solutions, we nurture a culture of positivity and support, where each team member's contribution is spotlighted and celebrated. If you are vibrant, proactive, and dedicated to delivering top-notch service, we want you to join our family and help us make insurance simple for all!

Base Salary from $36,000 - $60,000 based on experience.

Hybrid Opportunity is available based on experience/production.

Salary Range: $48,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Flexible Schedule

Mon-Fri Schedule

Hands on Training

Evenings Off

Paid Time Off (PTO)

Work from Home

Career Growth Opportunities

Must have Property and Casualty Insurance license

Experience: Previous experience in customer service or a related field is preferred.

Communication Skills: Strong verbal and written communication skills are essential.

Problem-Solving: Ability to think critically and resolve client issues effectively.

Customer Focus: A genuine commitment to providing top-notch customer service.

Quoting: Develop new and renewal insurance quotes.

Team Player: Enthusiastic about working collaboratively in a supportive team atmosphere.

Client Support: Assist clients with their inquiries through phone, email, or chat, providing timely and accurate information.

Problem Resolution: Address and resolve customer issues or complaints promptly and efficiently, ensuring a positive experience.

Policy Information: Provide details about insurance policies, coverages, and premiums to empower clients in their decisions.

Documentation: Maintain accurate records of client interactions and transactions in our database.

Feedback Collection: Gather customer feedback to improve our services and enhance client satisfaction.

Team Collaboration: Work closely with team members to ensure seamless service delivery and support including re-marketing of accounts.

Lee Insurance Solutions is a dynamic agency safeguarding families and businesses across AZ, CO, NV, and UT. We provide comprehensive, affordable insurance solutions, treating clients like family. Join our professional team dedicated to protecting what matters most and building lasting relationships in a vibrant, client-focused environment.