Lebherz Insurance Agency, Inc. is a second-generation, community-centered agency that’s been proudly serving our clients since 1969. With a strong reputation for service, a legacy of trust, and six local Reader’s Choice Awards for “Best Insurance Agency,” we’ve become a true staple in the community. Our team is built on camaraderie, collaboration, and a genuine passion for helping others. We believe in maintaining a laid-back, friendly atmosphere while delivering top-tier service—and we look out for each other every step of the way.

We are seeking an enthusiastic and detail-oriented Insurance Customer Service Representative to join our award-winning team. In this role, you'll be a key player in ensuring our clients receive the attentive, knowledgeable service they expect and deserve. This is a full-time, in-office position with a consistent schedule from 8:45 AM to 5:15 PM, Monday through Friday, including a one-hour lunch, totaling a 37.5-hour workweek. The base pay ranges from $20 to $30 per hour, depending on experience.

Our agency offers a truly team-focused environment where initiative is recognized and growth is encouraged. If you’re a friendly, motivated individual with a passion for client service, this could be the perfect opportunity to build a rewarding career in insurance. Apply today to become part of a team where hard work is appreciated, and every day brings an opportunity to make a difference.

Salary Range: $20.00 - $30.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Retirement Plan

Evenings Off

Weekends Off

• MD Property & Casualty license required (Life & Health license is a plus)
• Exceptional phone and communication skills with proper grammar usage
• Proficiency in Microsoft 365 and strong multitasking ability
• Friendly, outgoing personality with a high level of empathy and confidence
• Excellent attention to detail and command of the English language
• Strong team player with a “we’re in this together” mindset

• Perform policy renewal reviews with accuracy and care
• Quote, process, and issue endorsements and new policies
• Manage data entry, file documentation, and correspondence
• Provide prompt, professional responses to inbound/outbound calls and emails
• Report and assist clients with insurance claims
• Identify opportunities for cross-selling and upselling