The Customer Service & Sales Representative plays a vital role in supporting our clients and growing our agency. This position involves assisting current and prospective customers with their insurance needs, providing exceptional service, and actively pursuing sales opportunities. The ideal candidate is a strong communicator, detail-oriented, and passionate about helping people protect what matters most.

Salary Range: $15.00 - $18.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Parental Leave

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Flexible Schedule

Qualifications & Skills

• Previous experience in customer service, sales, or insurance preferred.

• Strong interpersonal and communication skills.

• Ability to handle multiple tasks efficiently with attention to detail.

• Comfortable making outbound calls and following up on leads.

• A proactive, problem-solving mindset with a customer-first approach.

• Ability to work independently and as part of a team.

• Must obtain or possess a Property & Casualty insurance license (Life & Health is a plus).

Customer Service & Client Support

• Provide professional and friendly service to clients via phone, email, and in-person interactions.

• Assist clients with policy questions, billing inquiries, and coverage changes.

• Process policy endorsements, renewals, and cancellations with accuracy.

• Follow up with clients to ensure satisfaction and maintain strong relationships.

Sales & Business Growth

• Identify client needs and offer appropriate insurance solutions.

• Educate clients on coverage options and benefits.

• Generate new business through referrals, cross-selling, and upselling.

• Follow up on leads and assist with policy quotes.

• Meet or exceed sales goals and agency targets.

Administrative & Team Support

• Maintain accurate client records and documentation.

• Collaborate with the team to ensure smooth operations and excellent service.

• Stay up to date with industry trends, policy changes, and licensing requirements.

Larissa L. Luce Agency is a premier, locally owned and family-operated insurance agency that has been serving the community since 2006. We specialize in providing comprehensive insurance solutions, including auto, home, umbrella, commercial, life, health, and Medicare coverage. Our commitment to excellence, personalized service, and deep community involvement set us apart in the industry.

We believe that insurance is more than just policies—it’s about protecting what matters most and building lasting relationships. Our agency thrives on integrity, expertise, and a customer-first approach, ensuring that every client receives tailored solutions that fit their unique needs.

As a growing agency, we offer career opportunities for both hourly employees and independent contractors. We provide licensing assistance, in-depth training, and proven marketing systems to help our team members succeed. Whether you're looking for a fulfilling career in insurance or seeking the right coverage for your needs, Larissa Luce team is dedicated to providing the highest level of service and support.

At the Larissa L. Luce Agency, we offer more than just a job—we provide a career with growth, flexibility, and purpose.

Established & Respected – Serving the community since 2006 with a strong reputation for integrity and service.

Career Growth – Opportunities for both hourly employees and independent contractors with unlimited earning potential.

Training & Support – Licensing assistance, hands-on training, and proven marketing systems to set you up for success.

Meaningful Work – Help individuals, families, and businesses protect their future.

Competitive Pay & Balance – Performance-based bonuses and a supportive, team-oriented work environment.

Join us and build a rewarding career with the Luce Team—where your success matters!