Welcome to LaTorre Insurance Agency, where we believe in the power of genuine connection and outstanding support. With two locations to serve our clients - Valatie and Glenmont, our agency is more than just a place of business; it's a community hub dedicated to serving our clients with integrity and care. We're looking for a Client Support Advisor who shares our passion for making a real difference in people's lives. As our Client Support Advisor, you won't just be answering phones; you'll be the friendly voice and guiding hand for our valued clients, helping them navigate their insurance needs with confidence. You'll play a crucial role in building lasting relationships, ensuring every client feels heard, understood, and well taken care of. If you have a knack for making people feel comfortable and a drive to provide top-notch service, you'll fit right in with our dedicated team.

Salary Range: $45,000.00 - $75,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Retirement Plan

Mon-Fri Schedule

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Proven experience in customer service or a similar client-facing role.

Excellent verbal and written communication skills, with a friendly and professional demeanor.

Strong problem-solving abilities and attention to detail.

Proficiency in using computer systems and customer relationship management (CRM) software, and Agency Management Sofware (AMS)

Ability to manage multiple tasks simultaneously and prioritize effectively.

A genuine desire to help people and build positive relationships.

NYS Property & Casulty License (Valid or Ability to Obtain within 90 days)

Serve as the first point of contact for clients, addressing inquiries and providing assistance with a warm and helpful attitude.

Guide clients through policy details, explaining coverage options and answering questions clearly.

Process policy changes, updates, and renewals efficiently and accurately.

Assist clients in filing claims and provide support throughout the claims process.

Build and maintain strong, trusting relationships with clients through exceptional service.

Collaborate with the internal team to ensure a seamless client experience.

LaTorre Insurance Agency is a distinguished and trusted provider of comprehensive insurance solutions, dedicated to safeguarding the futures of individuals, families, and businesses. With a rich history and a commitment to excellence, we offer a personalized approach to insurance, ensuring our clients receive the coverage they need with clarity and confidence. Our mission is to be a reliable partner, providing peace of mind through expert advice, exceptional service, and a deep understanding of our clients' unique needs.

We cultivate a professional yet exceptionally welcoming environment at LaTorre Insurance Agency. Our team is comprised of experienced and compassionate insurance professionals who believe in building lasting relationships based on integrity and mutual respect. We foster a collaborative spirit where teamwork and dedication to client success are paramount. If you are seeking a career where you can make a genuine difference, provide invaluable support to our community, and grow within a supportive and client-focused organization, explore the rewarding opportunities at LaTorre Insurance Agency and become part of our esteemed team.

LaTorre Insurance Agency isn't just another insurance provider; we're a dynamic force committed to safeguarding futures and fostering growth within our community. We thrive on energetic collaboration, professional excellence, and a deep-seated passion for empowering our clients with the best insurance solutions.

Why choose LaTorre? We are more than a workplace; we are a family dedicated to innovation and superior client service. Our team is empowered to take initiative, bring fresh ideas to the table, and make a tangible impact. We believe in continuous learning, professional development, and celebrating successes together. Join us and be part of an energetic, forward-thinking agency where your contributions are valued and your career can truly flourish.