Kylee Huskey Agency
Customer Service Representative
Job Overview
Join a company that is committed to making a difference in people’s lives every day.
Kylee Huskey Agency in DeSoto, Missouri, is looking for a detail-oriented, professional, and friendly individual to join our team as a Full-Time Insurance Receptionist. We are a busy insurance office and you will be our amazing client’s first point of contact. We pride ourselves on our excellent customer service, and we know that with your positive attitude and welcoming demeanor, you will be the perfect fit for this role.
Each day you will be responsible for answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as needed.
If you are trustworthy, reliable, and adaptable, please Apply Today!
Salary Range: $14.50 per year
Benefits
Hourly Base Salary Based on Experience
Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Work Schedule
Holidays Off
Career Development & Growth
Team Lunches
Office Holiday Parties
Employee Discount
Office Snacks & Coffee
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Must have ability to multi-task.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Excellent Spelling and Grammar skills.
Exceptional Business Writing and Editing Skills.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
Strong work ethic and leadership skills.
Strong communication skills, both oral and written.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Minimum 1 year prior sales experience preferred.
Enthusiasm, optimism, and a willingness to see the good in every situation.
Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
Ability to take initiative, be proactive, and think outside the box.
Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.
Ability to identify and solve problems, think critically, and make decisions quickly.
Responsibilities
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Develop and maintain client relationships.
Maintains inventory of office supplies and forms - places orders weekly.
Schedule appointments for sales staff to meet prospective customers.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Provides on-going support to insurance clients as needed.
Work independently and as part of a team.
Assess and identify the wants and needs of your customer(s) over the phone.
Participate in regular team meetings and brainstorming sessions.