This is an entry-level administrative position that provides essential support to both our personal and commercial lines departments. The role involves a variety of administrative tasks and customer service responsibilities to help ensure smooth daily operations.

Salary Range: $21.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Life Insurance

Career Growth Opportunities

Health Insurance

Dental Insurance

Hands on Training

Retirement Plan

Mon-Fri Schedule

Evenings Off

Costco Membership

• Must be fluent in English
• High school diploma required
• Proficiency in Microsoft Word, Excel, and Outlook
• Adaptable, flexible, and takes initiative
• Dependable, punctual, and reliable with a strong work ethic
• Professional attitude and appearance

Skills needed:

• Excellent interpersonal skills - to ensure visitors have good first impressions and feel welcomed.
• Excellent organizational skills
• Excellent communication skills both written and oral
• Technology skills
• Multitasking skills

• Professionally answer all incoming calls and direct them to the appropriate staff member
• Perform a variety of administrative tasks including typing memos, filing, preparing spreadsheets, and conducting prospect research
• Schedule appointments and meetings for staff and coordinate with clients as needed
• Provide administrative support to the President, Vice President, and Office Manager on various projects
• Complete new Homeowner and Auto insurance quote request forms
• Gather initial client information, prepare request forms, and forward them to the appropriate Customer Service Representative (CSR) for processing
• Return all business-related phone calls within four hours
• Check and respond to all emails daily
• Provide assistance to Personal Lines and Commercial CSRs as needed
• Mail and email insurance policies to clients
• Support the marketing department with outreach and administrative tasks

Our Agency is located in Germantown MD specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!