This is entry-level administrative staff work that provides important assistance to our personal and commercial lines departments. This position is in need of a Chinese-speaking (Mandarin/Cantonese) individual that can help translate for our Chinese-speaking clients. Primary functions are interpretation, admin assistance, and taking inbound customer calls.

Salary Range: $17.00 - $18.50 per year

Benefits

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Hands on Training

Paid Time Off (PTO)

Career Growth Opportunities

Evenings Off

Life Insurance

Health Insurance

Dental Insurance

Retirement Plan

Costco Membership

• Must be fluent in Mandarin/Cantonese
• Must be fluent in English
• High school diploma required
• Proficiency in Microsoft Word, Excel, and Outlook
• Adaptable, flexible, and takes initiative
• Dependable, punctual, and reliable with a strong work ethic
• Professional attitude and appearance

Skills needed:

• Excellent interpersonal skills - to ensure visitors have good first impressions and feel welcomed.
• Excellent organizational skills
• Excellent communication skills both written and oral
• Technology skills
• Multitasking skills

• Professionally answer all incoming calls and forward them to appropriate office personnel.
• Perform various administrative tasks such as typing memos, filing, preparing spreadsheets, and prospect research.
• Scheduling appointments and meetings for employees and coordinating with clients regarding the meetings
• Assist the President, VP, and office manager from time to time on various projects.
• Complete new Homeowner and Auto quote request forms.
• Takes initial information from the client, prepares request form, and distributes to appropriate CSR for processing.
• Provide interpretation for inbound Chinese-speaking clients (new and existing clients)
• Return all business phone calls within 4 hours
• Check all emails and respond back daily
• Assist the Personal Lines and Commercial CSRs as needed
• Mailing and emailing insurance policies to clients
• Help assist the marketing department with contacting Chinese business owners

Our Agency is located in Germantown MD specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!