At the Kevin Kirwan Agency, were in search of a Customer Service Representative who brings energy, professionalism, and strong communication skills. The ideal candidate will be committed to delivering top-tier service by answering client questions, resolving problems, and maintaining a positive and helpful tone during every interaction.

Salary Range: $42,000.00 - $48,000.00 per year

Benefits

Annual Base Salary Based on Experience

Hands on Training

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

• Must Obtain Property/Casualty License
• Excellent phone etiquette and communication skills
• Strong problem-solving abilities with the ability to analyze customer situations
• Previous experience in a customer service role is preferred
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Sales experience or familiarity with upselling techniques is a plus

• Promptly respond to customer questions and concerns via phone, email, or online chat platforms.
• Identify customer needs and deliver tailored recommendations or problem-solving strategies.
• Clearly explain services and product options to help clients make informed decisions.
• Assist in supporting insurance sales workflows.
• Document all customer communications and transactions with accuracy and detail.
• Collaborate with the team to enhance overall service efficiency and client satisfaction.
• Offer assistance with telemarketing initiatives as needed.
• Engage in field sales activities to increase awareness and sales of products and services.

Captive Insurance Agency