Were looking for a friendly and proactive Customer Service Representative to become part of the Kevin Kirwan Agency team. The successful applicant will have excellent interpersonal skills and a sincere desire to assist clients. Daily tasks involve handling inquiries, solving customer issues, and ensuring a high-quality service experience through effective phone support.

Salary Range: $42,000.00 - $48,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Dental Insurance

Vision Insurance

Health Insurance

• Must Obtain Property/Casualty License
• Previous experience in a customer service role is preferred, particularly in insurance administration.
• Familiarity with telemarketing techniques is a plus.
• candidates are highly desirable to better serve our diverse client base.
• Strong analytical skills to assess customer needs effectively.
• Experience in sales administration is beneficial for this position.
• Excellent negotiation skills to handle various customer scenarios successfully.

• Respond promptly to customer inquiries via phone, email, or chat.
• Analyze customer needs and provide appropriate solutions or recommendations.
• Communicate clearly and effectively with clients to ensure understanding of products and services.
• Assist in the administration of insurance sales processes.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Provide support for telemarketing campaigns as needed.
• Engage in outside sales activities to promote products and services when required.

Captive Insurance Agency