The Kevin Kirwan Agency is hiring a Customer Service Representative who is both motivated and service-oriented. The right candidate will have strong communication skills and a genuine passion for helping others. Responsibilities include responding to customer questions, resolving problems, and providing exceptional service over the phone.

Salary Range: $42,000.00 - $48,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Health Insurance

Dental Insurance

Vision Insurance

• Must Obtain Property/Casualty License
• Strong communication skills in English; bilingual or multilingual abilities are a plus.
• Proficiency in computer applications, including data entry and office software.
• Ability to analyze customer needs and provide appropriate solutions.
• Strong organizational skills with attention to detail.
• Ability to work effectively both independently and as part of a team.

• Respond promptly to customer inquiries via phone, email, or text.
• Maintain detailed records of customer interactions in our database.
• Collaborate with team members to resolve complex issues.
• Process and update customer documents and records accurately
• Follow up on client requests in a timely manner
• Ensure a positive customer experience by addressing concerns with empathy and professionalism.

Captive Insurance Agency