Join the Kevin Kirwan Agency as a passionate and committed Customer Service Representative. We're looking for someone with outstanding communication abilities and a deep dedication to client satisfaction. In this role, you'll support customers by addressing inquiries, resolving concerns, and delivering a consistently positive experience through professional phone interactions.

Salary Range: $42,000.00 - $48,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Health Insurance

Dental Insurance

Vision Insurance

• Must Obtain Property/Casualty License
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great customer service skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Performing outbound calls and emails

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls.
• Schedule appointments for the agency owner if need be.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Captive Insurance Agency