Don’t wait, take the next step in your career today. Kevin Hauglie Farmers Insurance in Fall City, Washington, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $25.00 - $35.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

As a 39-year leading Farmers Agency, we value our high performing and knowledgeable team. We provide a wide-range of insurance and financial services in Washington and other states and offer superior service to our clients and prospects. We are looking for someone that appreciates being an active member in their community and building strong relationships.

• Excellent Communication/interpersonal skills.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• All Lines insurance licenses is required.
• Strong work ethic and leadership skills.

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Share training and education knowledge and expertise with team members.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products and services.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Provides on-going support to insurance clients as needed.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Work independently and as part of a team.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Participate in regular team meetings and brainstorming sessions.
• Attend training and continuing education courses.

As a 39-year leading Farmers Agency, we value our high performing and knowledgeable team. We provide a wide-range of insurance and financial services in Washington and other states and offer superior service to our clients and prospects. We are dedicated to safeguarding what matters most to our clients. With a focus on personalized service and comprehensive coverage, we empower individuals and businesses to navigate life's uncertainties with confidence. Our energetic team thrives on collaboration and a commitment to community. Join us at Kevin Hauglie Farmers Insurance, where your career can flourish in a supportive environment that values excellence and integrity in all we do.

At Kevin Hauglie Farmers Insurance, we empower our team to make a difference in our clients' lives every day. With a vibrant and supportive culture, we blend energy, fun, and professionalism to create a dynamic workplace.  We are looking for someone that appreciates being an active member in their community and building strong relationships.  Join us to be part of an industry leader that values integrity and excellence, providing comprehensive insurance solutions tailored to meet customer needs. Together, we’re not just insuring lives; we’re building lasting relationships and fostering growth while supporting a more resilient community.

We offer room for advancement within the Agency.