The Kevin Crosby Agency is a long-standing, team-oriented insurance agency that has proudly served the Queensbury community for nearly 40 years. Built on strong values and a genuine commitment to our clients, we focus on fostering long-term relationships. Our leadership is present and approachable, we're family-first, and our reputation is rooted in doing what's ethical. This is a stable, professional environment where employees are supported, trained, and given the opportunity to build meaningful, long-term careers.

We are seeking an Insurance Customer Service Representative to join our growing team. This is an entry-level role, and no prior insurance experience is required. You will support clients with policy service needs while learning the fundamentals of the insurance industry through hands-on training and mentorship. You will work in a professional office setting with predictable hours, no weekends, and a team that values collaboration and respect.

• Base salary of $40,000 - $50,000 based on experience
• Paid time off, paid holidays, and paid sick leave
• Health and dental insurance
• Licensing assistance and advancement opportunities
• Performance bonuses

If you are looking for a stable role where you can learn, grow, and feel valued, apply today!

Salary Range: $40,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Hands on Training

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Warm Leads Provided

Licensing Assistance

Holidays Off

Paid Holidays

Professional Development

Equipment Provided

Paid Sick Leave

Family Leave

• Strong communication skills with a friendly, professional demeanor
• Positive, team-oriented attitude and willingness to learn
• High attention to detail and ability to follow processes accurately
• Dependable, organized, and professional with good time-management habits
• Basic computer skills and comfort learning new systems
• Working knowledge of Excel and general office software

• Assist clients by phone, email, and in person with policy questions and service needs
• Process policy changes such as adding vehicles, updating coverage, and correcting account information
• Prepare and issue certificates of insurance, ID cards, and policy documents
• Maintain accurate and organized client records within the agency system
• Provide billing and payment support by explaining statements and payment options
• Document all service activity clearly and accurately

Our Agency is located in Queensbury, NY specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!

Join Kevin Crosby Agency, a dynamic leader in insurance! We offer a vibrant, professional environment where innovation thrives. Be part of a team dedicated to exceptional client service and professional growth. Experience a career with impact!