Join Kelley Financial Services, Inc., a renowned leader in the insurance industry, located in the picturesque town of Jupiter, Florida. We are seeking a dedicated and enthusiastic Customer Review Specialist to bolster our team right from our vibrant office setting. The role is designed for those who thrive on face-to-face interactions and are eager to provide outstanding service that reflects our core values of excellence and commitment. As a vital member of our team, you'll be the primary point of contact for clients, ensuring their questions and concerns are addressed with clarity and efficiency. Your role will be pivotal in enhancing customer satisfaction by capturing feedback and improving service quality. Enjoy the dynamic atmosphere of our team while you contribute to our mission of delivering unparalleled insurance solutions. Embrace this exciting opportunity at Kelley Financial Services, where your passion for customer service will blossom in a setting that values teamwork and individual achievements.

Salary Range: $25,000.00 - $450,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Home work life balance

Family 1st environment

Experience: Previous experience in insurance sales or customer service is required.

Education: A high school diploma or equivalent is mandatory; further education in finance or insurance is advantageous.

Licensing: Active insurance licenses specific to the Florida market will be considered an asset.

Communication Skills: Excellent verbal and written communication skills essential for actively engaging clients.

Customer Focused: A strong commitment to providing top-notch customer service.

Detail-Oriented: High attention to detail in reviewing and processing customer information.

Problem-Solving: Demonstrated ability to resolve issues efficiently and effectively.

Interpersonal Skills: Strong ability to build relationships and work collaboratively in a team-oriented environment.

Professional: Must maintain an inviting and positive professional demeanor at all times.

Technical Skills: Familiarity with CRM systems and basic computer applications.

Availability: Willingness to work on-site in Jupiter, FL during standard business hours.

Client Interaction: Engage with clients to obtain feedback on their experiences and ensure their needs are met effectively.

Review Analysis: Analyze customer feedback to identify common trends and areas of improvement.

Report Generation: Prepare comprehensive reports on customer feedback for strategic decision-making.

Communication: Collaborate with internal teams to communicate findings and suggestions for improving customer satisfaction.

Feedback Systems: Maintain and update the feedback system to ensure it captures valuable client insights efficiently.

Follow-Up: Conduct follow-up calls or meetings with clients to ensure that their feedback has been addressed appropriately.

Our Agency is located in Jupiter, FL specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!

At Kelley Financial Services, Inc., we empower you to build a career that shapes the future of insurance. Our dynamic team thrives on collaboration and innovation, fostering a culture where your ideas matter. With a focus on integrity and customer service, we stand as a trusted leader in the industry. Join us to be part of a fast-paced environment that values growth, development, and the pursuit of excellence. Together, let’s redefine what’s possible in financial services!