Keith Robinson Allstate Agency
Remote Customer Service Representative
Job Overview
Join the esteemed Keith Robinson Allstate Agency as a Remote Customer Service Representative, where we place a high premium on providing exceptional service and nurturing enduring client relationships. Our agency is rooted in Greensboro, North Carolina, yet we offer the flexibility of fully remote work, enabling you to support our clients from anywhere. We value positivity and invite people who are passionate about customer care to become a part of our team. As a representative, you will be the first point of contact for our clients, addressing their queries and concerns with efficacy and warmth. Our commitment to excellence means you'll be empowered to resolve issues promptly while enhancing our clients’ service experience. At Keith Robinson Allstate Agency, we believe in celebrating successes and providing growth opportunities for individuals who share our dedication to high-quality service. Apply today and embark on a rewarding career with us!
Salary Range: $30,000.00 - $50,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Evenings Off
Requirements
Education: High school diploma or equivalent.
Experience: Prior experience in customer service or insurance is an advantage.
Communication Skills: Excellent verbal and written communication skills.
Customer-Centric: Strong focus on meeting and exceeding client expectations.
Remote Work: Ability to work effectively in a fully remote environment.
Technical Skills: Proficient with computers and familiar with CRM software tools.
Problem-Solving: Strong analytical and problem-solving abilities.
Responsibilities
Customer Interaction: Provide exceptional service by promptly responding to customer inquiries via phone, email, or chat.
Problem-Solving: Effectively resolve customer issues, ensuring satisfaction and building trust.
Account Management: Assist customers in managing their accounts, including updating information and addressing any concerns.
Service Promotion: Educate customers on available services and products that may enhance their current plans.
Feedback Collection: Gather and relay customer feedback to improve our service offerings and customer experience.