We are looking for an experienced Insurance Customer Service Representative to connect with our insurance customers. In this role, you will be responsible for answering customer queries, processing payments, and providing potential customers with detailed information about our products. You may also be required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded.

To ensure success as an Insurance Customer Service Representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class Insurance Customer Sales Representative is friendly and efficient when handling complaints or providing policy information

Salary Range: $35,000.00 - $42,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

High school diploma or GED

Friendly and professional demeanor

Excellent communication and interpersonal skills

Basic computer skills and knowledge of database software

Advanced knowledge of telephone and call-forwarding systems

Ability to remain calm in stressful situations

Ability to learn and explain detailed policy concepts in a simple way

Must become P &C Insurance Licensed within 6 months of employment

Learning and understanding company insurance products

Answering calls and responding to customer concerns

Accessing customer accounts, policy, and billing schedules

Providing customers with detailed information about policies and products

Forwarding customers to sales agents when a policy needs to be initiated

Recording customer interaction reports

Managing the customer inquiry database