Joshua Peck & Associates, LLC
Insurance Customer Service Rep
Job Overview
Joshua Peck & Associates, LLC is a performance-driven insurance agency backed by the strength of American Family Insurance. Our agency combines the structure of a big company with the agility and camaraderie of a high-performing small team. We empower our employees to grow, succeed, and make a lasting impact. Our culture is fast-paced and intentional, designed to elevate both results and people. Every team member knows what winning looks like, and we celebrate those wins together.
We’re hiring an Insurance Customer Service Representative to join our high-performing team. This role is ideal for someone who values structure, clear expectations, and meaningful client interactions. You'll play a vital part in maintaining and strengthening relationships with our clients while helping drive retention and protection-focused service.
- Compensation: $42,000-$48,000 base salary based on experience
- Bonuses: Monthly life insurance and performance-based retention bonuses
- Health, dental, vision, PTO, retirement plan, and parental leave
- Opportunities to move into sales, quality assurance, or leadership as the agency grows
We’re looking for someone who is caring, coachable, and consistent. If that sounds like you, apply today!
Salary Range: $42,000.00 - $48,000.00 per year
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Parental Leave
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Weekends Off
Requirements
- Prior experience in customer service or insurance
- An active insurance license is required
- Strong communication and interpersonal skills
- Detail-oriented and able to manage multiple tasks at once
- Proficiency with CRM systems, Google Workspace, and Microsoft Office
- Trusted with sensitive client information and committed to discretion
Responsibilities
- Deliver fast, reliable service to support and retain clients
- Manage policy changes, renewals, billing, and general inquiries
- Handle inbound service calls, emails, and texts with professionalism
- Identify upsell opportunities, such as life insurance or umbrella coverage
- Support policy accuracy, new business onboarding, and audits