Joshua Arnold Agency Farmers Insurance
Customer Experience Consultant
Job Overview
We are seeking a highly organized, dependable, and customer-centric Insurance Customer Service Representative (CSR) to join our dynamic team. In this pivotal role, you will deliver outstanding service to our clients by addressing their insurance inquiries, assisting with policy management, and guiding them through the claims process. You will collaborate closely with policyholders to resolve their concerns, provide clear and accurate information, and ensure a seamless and positive experience every step of the way.
Salary Range: $35,000.00 - $100,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Career Growth Opportunities
Disability Insurance
Retirement Plan
Parental Leave
Flexible Schedule
Evenings Off
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Health Insurance
Dental Insurance
Requirements
- Education: A high school diploma or equivalent is required; some college coursework or a degree is preferred.
- Experience: Proven experience in customer service, with a preference for candidates with a background in the insurance industry.
- Knowledge: Familiarity with insurance policies, claims processes, and industry terminology is a plus, but not required.
- Communication: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and professionally.
- Problem-Solving: Strong analytical and problem-solving abilities, with a keen attention to detail.
- Teamwork: A collaborative team player who thrives in a fast-paced, team-oriented environment.
- Technical Skills: Proficient in Microsoft Office Suite and customer service software (CRM experience is a plus).
- Licensing: Must have or be willing to obtain the necessary insurance license(s) as required by state regulations.
Responsibilities
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with policy changes, renewals, claims, and billing questions.
- Provide accurate information on coverage options, policy details, and insurance products.
- Process claims, endorsements, and updates to existing policies.
- Resolve customer issues and complaints with a focus on first-call resolution.
- Maintain accurate records of all customer interactions and transactions.
- Collaborate with other departments (e.g., underwriting, claims) to ensure seamless service.
- Stay updated on insurance industry trends, policies, and regulations.
Remote Type:
No
Job Type:
Full-Time
Job Category:
Insurance Sales
Company Location:
514 Faxon Rd N NYA, MN 55368
Job Ad Location:
Norwood Young America, MN 55368, US
About Us
Farmers Insurance