Johnson Ins Agency LLC
CSSR - Customer Service and Sales Representative
Job Overview
Don’t wait, take the next step in your career today. Johnson Ins Agency LLC in Las Vegas, Nevada, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service and Sales Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Salary Range: $31,200.00 - $60,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Vision Insurance
Dental Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Paid Time Off (PTO)
Career Growth Opportunities
Requirements
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Excellent Spelling and Grammar skills.
Great Customer Service Skills.
Problem-Solving Capabilities.
Works well with other employees and is a team player with a positive attitude.
A Property & Casualty insurance license is required.
A Life & Health Insurance license is required.
Display leadership competencies, including ability to delegate, engage, and inspire others.
Strong communication skills, both oral and written.
Bilingual, fluent in both English and Spanish is a requirement, Portuguese is a plus.
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Return all phone messages promptly.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Develop and maintain client relationships.
Obtain prospects information such as name, address, vehicle information and enter into quote sheets.