Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

**All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.**

Salary Range: $18.00 - $24.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

• Property & Casualty insurance license preferred.
• Life & Health Insurance license preferred.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coach able.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Follow through and exceed current and prospective client expectations.
• Respond to all inquiries, cancellation requests, and sales requests within a specified time frame.

• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Process customer policy change requests, complete Evidence of Insurance requests and take premium payments form clients.
• Handle all incoming claim calls from customers and make claims follow up calls.
• Document each customer contact..
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Informs customers of promotions and new or upgraded products using prepared scripts.
• Respond to all inquiries, cancellation requests, and sales requests within a specified time frame.

We’re not your average insurance office!

• We’re a fast paced agency that helps people protect what matters most, their Home, Auto , and LIFE.
• Our team is passionate, positive, and all about growth.
• We’re big on customer service, but even bigger on building a strong, supportive team.

If you’re someone who cares about people and wants to build a real career (not just a job), this is the place for you.

You want more than a paycheck. You want opportunity, mentorship, and a team that actually wants to see you win.

Here’s why our agency might be the perfect fit:

✨ Career Starter – No insurance experience? No problem. We’ll train you and even help you get licensed.

📈 Growth Path – Start in customer service, grow into sales. You’re in control of how far you go.

👯‍♀️ Supportive Team Vibes – We’re not micromanagers. We’re mentors who care about your success and well being.

💼 Real World Skills – Communication, organization, professionalism. You’ll gain experience that sets you apart in any career path.

📅 Steady Hours, No Nights/Weekends – Say goodbye to fast food or retail hours. This is a full-time role with consistency.

🌟 Positive, Energetic Work Culture – We celebrate wins, support each other, and actually have fun while working hard.

If you’re ready to grow, learn, and build something you’re proud of. We want to meet you!