Join the Jim Felts Agency, a distinguished name in the insurance industry, located in the heart of Rockford, Illinois. As a Licensed Customer Service Representative, you will be a crucial member of our team, working directly in our vibrant office. Our commitment to client satisfaction and personalized service sets us apart, and we are seeking enthusiastic individuals who can contribute positively to our welcoming atmosphere. Your role will involve directly engaging with clients, offering insightful solutions, and ensuring their needs are met with precision and care. If you have a passion for helping people, a knack for problem-solving, and thrive in a community-focused environment, we invite you to be a part of our esteemed agency where your contributions are valued and recognized.

Salary Range: $36,000.00 - $45,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Paid Vacations

Appreciation Lunches

Paid Holidays

Home & Work Life Balance

Team Meetings

Bonus Opportunity

Casual Attire Fridays

Birthday Celebrations

On The Job Training

Licensing: Must hold a valid State of Illinois Property & Casualty License.

Experience: Prior experience in customer service or a related field is highly desirable.

Communication Skills: Excellent verbal and written communication skills are essential for building rapport with clients.

Customer-Focused: A strong dedication to delivering outstanding customer service to meet client needs.

Problem-Solving: Ability to think critically and provide effective solutions to client concerns and issues.

Organizational Skills: Strong ability to manage time efficiently and handle multiple priorities seamlessly.

Technology Proficiency: Comfortable using computer systems, including CRM software, for daily tasks.

Team Player: Capable of working collaboratively with colleagues to foster a positive work environment.

Customer Interaction: Engage with clients by handling inquiries, providing necessary information and assistance with a positive and professional demeanor.

Documentation: Accurately record customer interactions, inquiries, and resolutions in customer relationship management (CRM) systems.

Problem Solving: Efficiently troubleshoot issues and resolve customer complaints in accordance with company guidelines, ensuring client satisfaction remains high.

Account Management: Assist in the maintenance and updating of client accounts, ensuring all information is current and accurate.

Feedback Integration: Regularly report customer feedback to the management for service and product improvements.

Collaboration: Work closely with team members and other departments to enhance the client experience and address their needs comprehensively.

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. We take our job seriously and tailor our clients' policies to their needs. We care, and it shows in our results! Our dedicated staff work incredibly hard to ensure that our clients are Completely Satisfied! We only hire the best and most dedicated employees to our team.