Jim Felts Agency
Entry Level Customer Service Representative
Job Overview
Join the Jim Felts Agency, a distinguished company based in Rockford, Illinois, known for its outstanding commitment to customer satisfaction and community engagement. We are actively seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our vibrant team. This on-site role offers an excellent opportunity for career starters to gain hands-on experience while contributing to our mission of delivering exceptional service. In this position, you'll be the first point of contact for our valued clients, assisting them with inquiries and providing solutions that enhance their customer experience. At Jim Felts Agency, we believe in nurturing talent and empowering our employees by providing opportunities for growth and development. If you are looking for a positive work environment where you can make a meaningful impact, we would love to hear from you. Embark on a rewarding career path with us and be a part of our success story!
Salary Range: $35,000.00 - $42,000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Evenings Off
Paid Vacation
Paid Holidays
Career Advancement
Requirements
Education: High school diploma or equivalent required.
Experience: Prior experience in customer service is a plus, but not mandatory.
Communication Skills: Strong verbal and written communication abilities.
Interpersonal Skills: Excellent interpersonal skills to connect with customers of diverse backgrounds.
Problem-Solving: Ability to think critically and solve issues efficiently and effectively.
Organizational Skills: Strong organizational skills with attention to detail and accuracy.
Customer-Oriented: A passion for helping customers and ensuring their satisfaction.
Availability: Must be willing to work onsite in Rockford, Illinois.
Responsibilities
Answering and managing inbound customer calls, ensuring prompt and efficient service.
Assisting customers with inquiries, providing clear and concise information on products and services.
Resolving customer issues and complaints in a friendly and professional manner.
Communicating effectively with team members and other departments to provide seamless service.
Maintaining up-to-date knowledge of company products, services, and policies.
Documenting customer interactions and transactions accurately in the CRM system.
Contributing to the team by providing feedback and suggestions for process improvement.