As an In-House Customer Sales & Service Representative, you will be a key point of contact for both new and existing clients. This role blends customer service, sales support, follow-up, and administrative coordination. You’ll work closely with the agency owner and internal team to handle inbound requests, policy changes, renewals, and cross-selling opportunities.

This is not a call-center role. We value quality conversations, professionalism, accuracy, and follow-through. The right candidate is calm, organized, and confident guiding client conversations while delivering a consistently high level of service.

Salary Range: $20.00 - $22.00 per hour

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Flexible Schedule

Active California Property & Casualty Insurance License – REQUIRED

Life & Health Insurance License – Preferred (strongly desired but not required)

Must remain license-compliant and in good standing

Strong verbal and written communication skills

Professional, dependable, and detail-oriented

Comfortable guiding client conversations and making coverage recommendations

Organized and able to manage multiple tasks without losing accuracy

Coachable, accountable, and receptive to feedback

Calm under pressure and solution-focused

Prior insurance agency experience preferred

Familiarity with personal lines (auto, home, umbrella) strongly preferred

CRM and agency management system experience a plus

Comfortable working in an in-office, team-based environment

Handle inbound calls, emails, and text messages from clients

Assist customers with policy changes, billing questions, and coverage explanations

Support new business quotes for auto, home, and related personal lines

Follow up on leads, renewals, and outstanding client requests

Identify opportunities to cross-sell or bundle coverage when appropriate

Maintain accurate and up-to-date client records in the CRM/agency management system

Coordinate internally with team members to ensure tasks are completed efficiently

Deliver a calm, professional, and helpful experience on every client interactionv

Jessie Navarro-Farmers Insurance Agency is a dynamic and professional insurance agency dedicated to protecting what matters most. Join our energetic team and make a real impact, helping clients secure their future with top-tier Farmers Insurance solutions. We foster a supportive environment where growth and client success thrive.