Our agency team is expanding and we are looking to hire the right individual to join our outstanding agency team. We are currently seeking to fulfill a full-time position in-office. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, maintain knowledge of our products, handling renewing business and resolve escalated service issues with urgency and resolution. The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.

Salary Range: $55,000.00 - $75,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

HSA

Team Building Activities

Weekly Team Meetings

Collaborative Work Environment

Weekends Off

Appreciation Lunches

Monthly Commissions Opportunity

Paid Holidays

Business Casual Attire

Coffee & Snacks

Networking Opportunities

Property & Causality License is preferred, willing to train, licensing assistance available

Previous customer service experience required.

Excellent communication skills, both written and verbal.

A positive and empathetic demeanor.

Comfortable using various computer systems and software.

Ability to manage multiple tasks simultaneously.

High school diploma or equivalent required.

• Collaborate with team members to ensure a smooth and efficient customer experience.

• Identify opportunities to support customers' evolving insurance needs.

• Handle every customer inquiry with sense of urgency and empathy

• Handle all incoming claim calls from customers

• Immediately greet all customers, entering the office, in a friendly and helpful manner

• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty

• Handle Renewal Inquires

• Value customer-care and retention

• Maintain a strong work ethic with a total commitment to success each and every day

At Jessica Scharf State Farm, our mission is simple - we are here to make insurance easy. 

We will help our customers make the choice that's right for them by listening to their needs and educating them on how we can help. In our office, you are not a number - you are a member of our family. 

We are passionate and driven to create possibilities, and we are serious about helping customers by providing solutions for all of life's moments. Like a good neighbor, State Farm is there. Specialties: Home Insurance, Renters, Small Business Insurance, Commercial Vehicle, Financial Services, Life Insurance, Health Insurance, Auto Insurance, Pet Insurance, Long Term Care, Professional Liability Insurance / Errors & Omissions, Surety & Fidelity, Banking Services and More!

Welcome to Jessica Scharf State Farm, where we're not just selling insurance, we're building lasting relationships and empowering our community to face the future with confidence. We're a dynamic and growing agency deeply rooted in providing exceptional service and tailored solutions to meet the unique needs of our clients.

Our energetic and professional team thrives on innovation, collaboration, and a genuine passion for helping others. We foster an environment where every team member is valued, supported, and given the opportunity to excel. At Jessica Scharf State Farm, you'll be part of a team dedicated to protecting dreams, securing futures, and making a real difference.

Why choose us?

Discover a rewarding career where your efforts are recognized and your impact is tangible. We are actively seeking driven individuals to join our expanding team.