NOTE: THIS IS NOT A REMOTE POSITION. Welcome to Jerry Ford's Allstate Insurance Agency, where we believe in building lasting relationships and providing outstanding service right here in Houston, Texas. We're not just an insurance agency; we're a dedicated team committed to helping our community protect what matters most. We're looking for someone with a warm personality and a sharp mind to join us as a Licensed Insurance Customer Service Representative. If you find joy in helping people, have a knack for problem-solving, and are eager to grow within a supportive environment, you'll fit right in. You'll be the friendly voice and helpful hand for our valued clients, guiding them through their insurance needs with care and expertise. This role is perfect for someone who thrives on making a difference and enjoys being an integral part of a close-knit team. Come be a part of our story and help us continue to serve Houston with integrity and a smile!

Salary Range: $20.00 per hour

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Avg 40000

Paid Holidays

Bonus opportunity

Home/Work life balance

Friendly competition

Disability Insurance

Valid Texas Property & Casualty License (Required)

Minimum 1 years of experience in insurance customer service or sales.

Excellent communication and interpersonal skills.

Detail-oriented with strong organizational abilities.

Proficiency in insurance agency management software (e.g., Applied Epic, AMS360) and Microsoft Office Suite.

A positive attitude and a genuine desire to help others.

Ability to work independently and manage time effectively.

Serve as the primary point of contact for policyholder inquiries, providing exceptional service via phone, email, and in person.

Assist clients with policy changes, endorsements, and general questions, ensuring accuracy and clarity.

Process new business applications, renewals, and policy reinstatements with meticulous attention to detail.

Generate quotes for various insurance products and present them to clients.

Support the sales team by preparing necessary documentation and following up on leads.

Handle claim reporting and initial follow-up, liaising between the client and the insurance carrier.

Maintain accurate and up-to-date client records in the agency management system.

Foster strong relationships with clients, building trust and ensuring their satisfaction.

Join Jerry Ford Insurance Agency, a dynamic leader in insurance! We offer thrilling career growth, a collaborative, professional environment, and the chance to genuinely impact our clients' lives. Be part of a winning team driving innovation in the industry!