We’re growing and looking for a motivated, relationship-driven professional to join our team as a Full-Time Customer Service Representative.

If you thrive on helping others, building meaningful connections, and being part of a high-performing team, this is your chance to step into a rewarding career with strong income potential and clear opportunities for growth.

In this role, you’ll make a real impact every day by helping clients protect what matters most. You’ll guide customers through their coverage options, provide personalized support, and deliver an exceptional service experience tailored to their unique needs.

We’re seeking someone who is driven, dependable, and passionate about delivering top-tier service in a fast-paced environment.

What we’re looking for:

Prior customer service or insurance experience preferred

Active Texas General Lines Property & Casualty license strongly preferred (or willingness to obtain)

Strong communication and relationship-building skills

A proactive, solutions-oriented mindset

If you’re ready to grow your career with an agency that values performance, development, and community impact, we’d love to connect with you.

Salary Range: $40,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

• Active Texas Property & Casualty license preferred; Life & Health license is a plus
• Bring a positive, high-energy attitude that creates a great customer experience
• Self-motivated with a strong sense of urgency and accountability
• Highly organized with the ability to multitask, prioritize, and follow through consistently
• Confident working independently while staying aligned with team goals
• Strong written and verbal communication skills (attention to detail matters)
• Resourceful problem-solver who can think quickly and deliver solutions

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Document each customer contact in CRM.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.

Farmers was founded in 1928 and grew and adapted to meet the changing needs of Americans. One constant has remained ” we have an unwavering commitment to uphold our founding ideals to provide industry-leading products and first-rate services to the customers we're privileged to serve. If you are a talented individual with spirit, we have tools and resources to help you have your own business. Starting a business can be intimidating, but with support from the Farmers family, it doesn't have to be. Our award-winning training at the University of Farmers®, the experienced business coaching of our local district managers, financial support options, and a nationally recognized brand are available to help you succeed.

We are one of the largest Farmers Insurance districts in the company. Our team consists of 3 Presidents Council (Top 1%), 2 MDRT, 2023 Rookie of the Year, Topper Club (Top 10%) qualifiers, and some of the TOP PRODUCING agents in the company. We are Elite. We are different. You should join our team.